Last updated 4 November 2026
What we collect
- Your account: name, email address, phone number and password. The password is stored only in a scrambled (hashed) form that we cannot read.
- Your orders: the books you buy, delivery addresses, gift messages and payment status.
- Payments: Razorpay handles card, UPI and bank details. We receive only whether the payment succeeded and its reference number.
- Messages you send us by email or phone.
- Your browser: a cookie keeps you signed in. Your cart and wishlist are saved in your own browser and reach us only when you check out.
How we use it
- To take, pack and deliver your orders, and to give you your ebooks.
- To send order confirmations, shipping updates with tracking links, and password reset emails.
- To answer your questions and handle returns and refunds.
- To keep accounts and invoices as Indian tax law requires.
- To protect the website and our customers from fraud.
We don't sell your information, and we don't send marketing emails unless you have asked for them.
Who we share it with
Only what each service needs to do its job for us:
- Razorpay, to take online payments.
- Courier companies, which get your name, delivery address and phone number to deliver your parcel.
- Our email service, to send you emails about your orders and account.
- Our hosting and file storage providers, which keep the website and its data running.
- Government authorities, when the law requires it.
Some of these providers store data on servers outside India.
How long we keep it
We keep your account while it is open. Orders and invoices are kept for as long as tax and accounting laws require, even if you close your account.
Your rights
You can ask us for a copy of your information, ask us to correct it, or ask us to delete your account. We'll delete everything except the records the law requires us to keep. To make a request or raise a complaint about how we handle your information, contact us using the details below and we'll reply within 30 days.
Keeping it safe
The website uses an encrypted (https) connection, passwords are stored hashed, and ebook files can be downloaded only through private links that expire after a few minutes.
Children
Customers under 18 should use the website with a parent or guardian.
Changes
If we change this policy, we'll update this page and the date at the top.
Contact
Grace Books