Last updated 4 November 2026
Cancelling an order
- You can cancel any order until it is dispatched. Contact us with your order number and we'll cancel it and refund everything you paid.
- Once an order has been handed to the courier, it can no longer be cancelled.
- If an online payment doesn't complete, the order is cancelled automatically after 30 minutes. If money left your account for an order that wasn't confirmed, Razorpay returns it automatically, usually within 5–7 working days. Contact us if it doesn't arrive.
Damaged, faulty or wrong books
If a printed book arrives damaged or with printing faults (such as missing, blank or repeated pages), or we sent the wrong book, tell us within 7 days of delivery. Send your order number and a photo of the problem.
- We'll send a replacement free of charge, or refund the book if a replacement isn't available.
- If we ask you to send the book back, we'll pay for the return postage.
Because books can't be resold once read, we don't accept returns of books in good condition that you no longer want.
Ebooks
Ebooks are delivered to your library straight after payment, so they can't be returned. If an ebook file is faulty and we can't fix it, we'll refund it in full.
How refunds are paid
- Paid online: refunded to the same card, UPI account, bank or wallet. We start the refund within 2 working days of approving it, and banks usually take 5–7 working days to show it.
- Cash on delivery: refunded by bank transfer or UPI to the account you give us, within 5 working days of approving it.
- Delivery charges are refunded when the whole order is cancelled or the problem was our mistake.
Contact us
For cancellations, returns and refunds, reach us here. See our shipping policy for delivery times.
Grace Books